Open Day, Wednesday 19 October, 11.30am – 6pm
Winchcombe Medical Centre is looking for a Patient Administrator/Medical Receptionist to join its friendly and supportive reception team to work on the front desk and provide high quality primary care services for patients.
The surgery is committed to providing the best possible healthcare to its patients and is looking for a like-minded person who can help the practice team to fulfil this mission and make a real difference to patients’ lives.
This is a permanent role, 25 – 29 hours per week.
The job
As a Patient Administrator/Medical Receptionist, you will usually be the first person patients speak to when they come to the surgery. You will need to maintain a friendly but effective first point of contact and deal with enquiries appropriately.
Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician and calling patients to book them in for health checks and vaccinations.
You will need to follow the surgery’s systems, policies and procedures carefully and ensure that you always maintain patient confidentiality.
You will be trained in care navigation and there will opportunities for development and progression within the surgery.
About you
The role involves a lot of patient contact, so you will need good interpersonal and communication skills alongside patience and diplomacy. A warm, friendly, empathetic and compassionate approach will be helpful, and you should be able to influence and negotiate with patients.
You will also need to be able to use your own initiative and work and think clearly under pressure, with competing distractions.
You must be comfortable with computers. Previous experience working in a healthcare environment as a receptionist is preferred but not required.
Flexibility to work one early morning (7.30am start) and one late evening (8.15pm finish) per week and for sickness and holiday cover is required … along with a good sense of humour!
About Winchcombe Medical Centre
- An ‘Outstanding’ CQC rating
- 100% of staff are ‘proud to work at the practice’
- Excellent patient feedback
- A good team spirit and a friendly, positive atmosphere
- Training opportunities
- Pension scheme and 28 days annual leave + bank holidays
- Free on-site parking
Find out more at the Open Day on Wednesday 19 October
If you are interested in finding out more about working as a Patient Administrator/Medical Receptionist, please come along to Winchcombe Medical Centre on its Open Day on Wednesday 19 October where you will have the opportunity to meet the team, talk about what is involved and your experience and ask questions.
Please bring your CV as if you are interested, you could be interviewed there and then!
Contact
If you would like to discuss the opportunity, please contact Lauren Wilson at lauren.wilson38@nhs.net.
Winchcombe Medical Centre, Greet Road, Winchcombe, GL54 5GZ