Patient Advice and Liaison Services (PALS)
PALS provides help, information and non-medical advice about your care and treatment. They can help you with queries, resolve concerns or make a formal complaint. Each organisation has their own PALS team.
- Gloucestershire Hospitals
- Gloucestershire Health and Care
- NHS Gloucestershire
- South Western Ambulance Service
Maternity and Neonatal Voices Partnership (MNVP)
The role of the MNVP is to listen to the experiences of women and families and bring together service users and staff to plan, review and improve maternity and neonatal care.
Visit the Gloucestershire MNVP website
Perinatal Mental Health Support
A list of local and national support options for your mental wellbeing during pregnancy or after birth.
NHS Complaints Advocacy
POhWER provide NHS complaints advocacy in Gloucestershire. If you need help to make a complaint or want to find out more about your options you can access this free, independent and confidential service.
Visit www.pohwer.net/nhs-complaints-advocacy
Parliamentary and Health Service Ombudsman
Investigates complaints about UK government departments, other public organisations and the NHS in England. The service is free, fair and independent.
Visit – www.ombudsman.org.uk/making-complaint
AvMA – Action Against Medical Accidents
Services include self-help guides and a helpline.
Visit – AvMA – Help and advice